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Quick Start Guide 🚀

Get Your First Automated Conversation Running in 15 Minutes This guide will take you from zero to your first automated customer conversation. Perfect for beginners - no technical experience required!

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🎯 What You’ll Accomplish

  • ✅ Create your chatwiser account
  • ✅ Connect your Facebook page
  • ✅ Build your first chatbot flow
  • ✅ Test and launch your automation
  • ✅ Handle your first automated conversation

⏱️ Estimated time: 15 minutes

💡 Before You Start: Make sure you have a Facebook page for your business. If you don’t have one, create it here (takes 2 minutes).

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Step 1: Create Your Account 📝

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Visit chatwiser.co

Go to chatwiser.co and click “Start Free Trial”

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Enter Your Information

  • Business Name: Your company or brand name
  • Email: Your business email address
  • Password: Create a secure password
  • Country: Select your country for local optimization

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Verify Your Email

Check your email and click the verification link (check spam folder if needed)

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Complete Your Profile

  • Industry: Select your business type
  • Team Size: Choose your company size
  • Primary Goal: What you want to achieve with chatwiser
🎁 New User Bonus: First-time users get access to premium templates and 1-hour free consultation with our Arabic-speaking experts.

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Step 2: Connect Your Facebook Page 🔗

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Access the Dashboard

After logging in, you’ll see the main dashboard with setup wizard

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Click “Connect Facebook Page”

Find the blue “Connect Facebook Page” button in the setup wizard

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Authorize chatwiser

  • Log into your Facebook account
  • Select the page you want to connect
  • Grant necessary permissions (messaging, page management)

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Confirm Connection

You’ll see a green checkmark when successfully connected 📸 What You’ll See:
  • Your page name and profile picture
  • Subscriber count (starts at 0)
  • Connection status: “Active”
⚠️ Important: Make sure you’re an admin of the Facebook page you’re connecting. If you’re not, ask the page owner to add you as an admin first.

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Step 3: Build Your First Bot Flow 🤖

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Open the Bot Manager

Navigate to “Communication Hub” → “Bot Manager”

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Choose a Template

Select “Welcome Message Template” - perfect for beginners

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Customize Your Welcome Message

Replace the template text with your own: 
👋 Welcome to [Your Business Name]!

I'm here to help you 24/7. What can I assist you with today?

🛍️ Browse Products
📞 Contact Support  
📍 Store Location
💬 Chat with Human

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Add Quick Reply Buttons

  • “Browse Products” → Link to your product catalog
  • “Contact Support” → Connect to live chat
  • “Store Location” → Send your address
  • “Chat with Human” → Transfer to agent

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Save Your Flow

Click “Save Flow” and give it a name like “Welcome Flow” 🎨 Customization Tips:
  • Use emojis to make messages friendly
  • Keep messages short and clear
  • Always offer multiple options
  • Include your brand personality

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Step 4: Test Your Bot 🧪

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Use the Preview Feature

Click “Preview” in the bot builder to test your flow

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Test on Facebook

  • Go to your Facebook page
  • Send a message as if you were a customer
  • Verify the bot responds correctly

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Check All Buttons

Make sure each quick reply button works as expected

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Refine if Needed

Go back and adjust messages or buttons based on your testing
🔍 Testing Best Practice: Always test your bot from a different Facebook account or ask a friend to test it. This gives you the real customer experience.

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Step 5: Launch Your Automation 🎉

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Activate Your Bot

In the Bot Manager, toggle the “Active” switch to ON

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Set Up Auto-Reply

Enable “Instant Reply” for immediate responses

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Configure Business Hours

Set your working hours for human handoff

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Monitor Performance

Watch the dashboard for incoming messages and responses 🎯 You’re Live! Your first automated conversation system is now active and ready to engage customers 24/7.

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What Happens Next? 📈

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Immediate Benefits You’ll See:

  • Instant Response: Customers get immediate replies
  • 24/7 Availability: Your business never sleeps
  • Consistent Experience: Same quality service every time
  • Lead Capture: Automatically collect customer information

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Within 24 Hours:

  • First automated conversations
  • Customer inquiries handled without you
  • Initial analytics data available
  • Feedback from customers

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Within 1 Week:

  • Conversation patterns emerge
  • Optimization opportunities identified
  • Time savings become apparent
  • ROI starts to show
📊 Average Results: New users typically see their first automated sale within 48 hours and save 2+ hours daily within the first week.

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Next Steps to Maximize Results 🚀

Add More Channels

Connect Instagram and enable comment automation

Set Up E-commerce

Add products and enable in-chat shopping

Create Advanced Flows

Build complex conversation paths with conditions

Integrate AI

Add OpenAI for intelligent responses

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Common First-Day Questions ❓

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“My bot isn’t responding!”

Solution: Check these items:
  1. Is the bot toggled “Active”?
  2. Is your Facebook page published (not draft)?
  3. Did you save your welcome flow?
  4. Try testing from a different Facebook account

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”Customers aren’t finding my bot”

Solution: Promote your bot:
  1. Add a “Message Us” button to your Facebook page
  2. Share your m.me/yourpagename link
  3. Add QR codes to physical materials
  4. Promote on your other social channels

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”I want to change my welcome message”

Solution:
  1. Go to Bot Manager
  2. Find your Welcome Flow
  3. Edit the message text
  4. Save and test again

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”How do I handle complex questions?”

Solution:
  1. Set up keyword triggers for common topics
  2. Create a “Chat with Human” option
  3. Use AI integration for intelligent responses
  4. Build FAQ flows for frequent questions
🎯 Pro Tip: Most successful users spend their first week monitoring conversations and adding new flows based on actual customer questions.

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Success Checklist ✅

After completing this guide, you should have:
  • Active chatwiser account
  • Connected Facebook page
  • Working welcome message flow
  • Tested bot responses
  • Bot actively responding to messages
  • Understanding of basic bot management
  • Plan for next features to implement

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Get Help When You Need It 🆘

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24/7 Support Resources:

  • 📧 Email: [email protected]
  • 💬 Live Chat: Available on our website
  • 📚 Knowledge Base: Comprehensive guides
  • 🎥 Video Tutorials: Step-by-step visual guides
  • 👥 Community: Connect with other users

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Arabic Support Available:

Our native Arabic-speaking team provides support in both Arabic and English.
🎉 Congratulations! You’ve successfully set up your first automated conversation system. You’re now part of 500+ businesses using chatwiser to grow faster and serve customers better.

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What’s Next? 📋

  1. Monitor Your First Week: Watch how customers interact with your bot
  2. Gather Feedback: Ask customers about their experience
  3. Optimize Flows: Improve based on real conversations
  4. Add Features: Explore e-commerce, AI, and advanced automation
  5. Scale Up: Connect more channels and build complex workflows

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🚀 Ready for Advanced Features?

Now that you have the basics working, explore these powerful features:

🤖 AI-Powered Responses🛍️ In-Chat Shopping📱 Social Media Automation📧 Email Integration
Need personalized help? Book a free 30-minute consultation with our Arabic-speaking experts.