AI Integration 🤖
Add Intelligence to Your Conversations with OpenAI GPT Transform your chatbots from simple rule-based systems to intelligent conversational assistants powered by OpenAI’s GPT technology.Getting Started with AI
Enable AI Integration
Go to Communication Hub → Bot Manager → AI SettingsChoose Your Model
- GPT-3.5 Turbo (recommended for most use cases)
- GPT-4 (advanced reasoning and complex tasks)
- GPT-4 Turbo (latest model with improved performance)
Configure Basic Settings
- Set your business context
- Define AI personality
- Configure response parameters
- Set usage limits
Train Your AI
- Upload FAQs and knowledge base
- Provide conversation examples
- Set brand voice guidelines
- Define restricted topics
AI Configuration Options
Context Settings
Business Context: Define what your business does, products/services, and key information the AI should know. Personality: Set the tone and style:- Professional and formal
- Friendly and casual
- Helpful and supportive
- Enthusiastic and energetic
Response Parameters
- Temperature: Control creativity vs consistency (0.1-1.0)
- Max Tokens: Limit response length (50-500 tokens)
- Presence Penalty: Encourage topic diversity
- Frequency Penalty: Reduce repetitive responses
Safety & Compliance
- Content filtering
- Topic restrictions
- Escalation triggers
- Compliance monitoring
Use Cases
Customer Support
- Answer frequently asked questions
- Provide product information
- Troubleshoot common issues
- Guide customers through processes
Sales Assistance
- Product recommendations
- Feature comparisons
- Pricing information
- Lead qualification
Content Generation
- Social media posts
- Email responses
- Product descriptions
- Marketing copy
Best Practices
Training Your AI
- Provide Clear Context: The more context you give, the better responses you’ll get
- Use Examples: Show the AI how you want it to respond
- Set Boundaries: Define what topics the AI should and shouldn’t discuss
- Regular Updates: Keep your AI training current with business changes
Monitoring Performance
- Review AI conversations regularly
- Track customer satisfaction scores
- Monitor escalation rates
- Analyze response accuracy
Optimization Tips
- Start with conservative settings
- Gradually adjust based on performance
- A/B test different configurations
- Gather customer feedback
Fallback Strategies
When AI Can’t Help
- Graceful escalation to human agents
- Predefined fallback responses
- Knowledge base suggestions
- Contact information provision
Error Handling
- Network connectivity issues
- API rate limiting
- Unexpected responses
- System maintenance
Advanced Features
Custom Training
- Industry-specific knowledge
- Company policies and procedures
- Product catalogs and specifications
- Historical conversation data
Multi-language Support
- Automatic language detection
- Native language responses
- Cultural context awareness
- Regional customization
Ready to make your bots intelligent? Set up Live Chat for seamless AI-to-human handoff.