Performance Metrics 📈
Detailed Analysis for Continuous Improvement Dive deep into performance metrics to understand what’s working, identify opportunities, and optimize your automation strategy.Bot Performance
- Flow completion rates - How many users complete conversations
- Drop-off analysis - Where users abandon flows
- Response accuracy - AI and automation effectiveness
- Error rates - Technical issues and failures
- User satisfaction - Feedback and ratings
Engagement Metrics
- Message open rates - Broadcast effectiveness
- Click-through rates - Button and link performance
- Response rates - Customer interaction levels
- Time spent - Conversation engagement depth
- Repeat interactions - Customer loyalty indicators
Conversion Analytics
- Lead generation - Contact capture rates
- Sales conversion - Revenue attribution
- Cost per acquisition - Marketing efficiency
- Customer lifetime value - Long-term profitability
- Return on investment - Overall business impact
Next: ROI Tracking